Refund Policy

1. Return & Replacement Policy

At Sobhagya, we take pride in offering handcrafted natural gemstones and jewelry, making each piece truly unique. However, due to the nature of the products, we implore you to kindly refer to the below-mentioned policy before requesting a return/exchange and/or refund.

2. Return & Exchange Policy

While we want to ensure you are satisfied with your purchase, we cannot guarantee that each request for return/refund and/or exchange will be accepted by us. We reserve the right to refuse and/or deny any such request if it is not aligned with the below-mentioned conditions.

Eligibility: Returns or exchanges are only accepted if your order is damaged during transit or if you received an incorrect product. Note - The Customer acknowledges and agrees that, due to the nature of the products, the Company requires videographic proof to process any return or exchange request.

Timeframe: Requests for a refund or exchange must be made within seven (07) days of receiving your product. The item must be returned in its original condition with its original certification and packaging intact.

3. Categories Not Eligible for Return

Please note that returns are not possible for the following categories unless the product is damaged:

• Customised Jewelry
• Beads Bracelets
• Rudraksha
• Crystal Trees
• Rakhi Products
• Gift Cards

Due to the intrinsic nature of these products and the likelihood of them being exchanged with fake/low-quality counter products, we cannot accept return requests for such items.

4. Refund Process

If your return request is approved, your refund will be processed and credited to your original payment method within 10-12 working days, subject to bank processes and public holidays.

Once your return is received and inspected by our team, we will send you an email notification acknowledging receipt and informing you of the approval or rejection of your refund.

Refunds will only be issued to the payment method and/or original account initially used for the transaction.

5. Exclusions for Returns or Exchanges

The Company shall not accept returns or exchanges for the following reasons:

• Change of Mind
• Minor Flaws or Packaging Issues
• Slight Color or Size Variations

6. Cancellation Policy

Once an order is placed, cancellations are not permitted under any circumstances. Please review your order carefully before confirming.

7. International Orders (Outside India)

In the event of an issue with the delivery of an international order, we will process a refund to the original payment method within 40 to 45 days.

8. Contact Information

For any further queries or assistance with returns and refunds, please don't hesitate to contact our customer support team at support@sobhagya.com.