Shipping Policy

1. Safe & Secure Delivery

At Sobhagya, your trust in us is paramount, and we're committed to delivering your treasures with the utmost care and reliability. Here's everything you need to know about our shipping process to ensure a smooth and secure experience.

We partner with reliable courier services including Shiprocket, Bluedart and Aftership to guarantee timely and safe delivery of your precious items. Every order is carefully packaged to withstand the journey, ensuring that your ordered products including gemstones, rudraksha, crystals, etc. arrive in pristine condition.

2. Shipping Timeline

Orders are processed and dispatched within 4 business days of confirmation. For customized or personalized items, please allow extra time.

Standard delivery time is typically 7-10 days from dispatch. International orders may take longer due to customs procedures.

3. Delivery Timelines

India: Delivery within Metro Cities typically takes 2 to 3 days from dispatch. For other regions, delivery may take 3 to 7 days from dispatch.

International: For orders placed from outside India, delivery is typically expected to take 30 to 35 days from dispatch. We currently offer delivery to over 150 countries worldwide.

Please note that these timeframes are estimates and may vary based on factors such as location, customs clearance, and other circumstances beyond our control.

4. Order Tracking

Once your order is on its way, you'll receive a confirmation email with tracking details. Follow your package's journey with ease through the provided link.

We'll keep you informed throughout the shipping process with regular updates via email or SMS.

5. Shipping Costs

Shipping charges are calculated based on the destination and weight of your order. Free shipping may be available on orders above a certain value, and we'll communicate any such promotions on our website.

You can also contact us at support@sobhagya.com to enquire about shipping offers and we'll be happy to assist you.

6. Delivery Location

Please ensure your delivery information is complete and accurate at checkout. We deliver to residential or business addresses only, not to PO Boxes or public places.

If you need to update your delivery address, contact our customer support promptly.

7. What to Expect at Delivery

For high-value orders, we may require a signature and ID verification upon delivery to ensure the package reaches you safely.

Our courier partner will make up to three attempts to deliver your package. If delivery fails, contact us at support@sobhagya.com.

8. Cancellation Policy

Once an order is placed, cancellations are not permitted under any circumstances. Please review your order carefully before confirming.

9. Our Commitment to You

We aim to make your shopping experience as seamless and delightful as the gemstones we offer. If you have any questions or concerns, please don't hesitate to reach out to our dedicated customer support team.